Growth of chatbots in healthcare industry | Healthcare chatbots

health care chatbots

Healthcare chatbots

Chatbots are a new kind of user interface which utilizes artificial intelligence that can answer queries, talk, and help the users in a way that mirrors rational discussion. Using a robotic chat interface to engage patients is not a new idea. Health care chatbots are vastly improved fit for patient engagement than free mobile applications. Rather than contacting hospitals, clinics, doctors directly, why not let the savvy and sympathetic robots perform the tasks?

Chatbots have been around since 1966, yet their fame didn’t develop much until Apple’s Siri showed up in 2011. Health and fitness chatbots have begun to attract a market. Recently, Facebook has started allowing companies to create messenger Chatbots to communicate with users. For instance HealthTap the first organization to offer a health chatbot on the Messenger app. It permits users to ask questions related to medicals and receive answers from doctors.

An overwhelming example of this is Xiaoice a chatbot that emulates a 17-year-old young lady. It was released for an open test on the Chinese service WeChat in 2015. Over a million people started conversing with her inside the initial three days. Today she has had more than 10 billion discussions and had 40 million followers.

Advanced digital health care has a developing group of supporters in the US. Bradley Merrill Thompson(head of the CDS coalition) said that just like the car is automated, health care decisions will soon see the same. Patients will log their current situations online and receive instant diagnosis and medical prescription with the advancement of Artificial Intelligence.

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What problems are healthcare chatbots solving?

Health care chatbots can assist in solving general health care issues using psychological and AI for everyone. For instance:

  • A few people live for quite a long time with bad health, however, disregarded side effects primarily because they think they needn’t bother with a specialist.
  • Numerous young boys and girls have no sex education and no mindfulness about sexually transmitted illnesses since it’s forbidden to discuss in the family, at school, and in the group.
  • The greater part of the populace doesn’t know the right utilization of OTC medications and antibiotics which prompts to drugs abuse and their ill effects.

Health care chatbots like help individuals to comprehend symptoms and body signs from potential illness or diseases. Helping the user to converse with a specialist, or at least keep them away from annoying habits.

Which are the main companies building health care chatbots?

In 2017, Technology has become savvy enough that it can help solve pressing issues in health care, for example, lack of health care specialists and doctors in the US, as well as globally. The market is continually developing, with numerous new businesses that perceive the potential for utilizing chatbots in health care to assist patients and suppliers.

  • LifeLink builds smart, conversational health care bots to engage patients in messaging apps on their phones.
  • GoCarrot helps you find motivation for more workouts & healthier nutrition.
  • Sensely delivers a practical nurse, telemedicine, patient education videos, monitoring of vitals, photo capture, reminders, and contact information.
  • Betterise provides virtual health care Assistant is taking into account profile, behaviour, habits, and desires.
  • ai provides diabetes support and keeping the daily blood sugar in the safe zone.
  • GymBot, FitCircle provides Fitness bots to maintain good health with proper nutrition.
  • HealthyBot helps you have a happier, stress-free, and healthier workday.
  • iCliniq assists in getting instant doctor consultation through phone or the web.
  • Koko, X2Joy offers peer to peer support and mental health care to promote emotional well-being.
  • Forksy supports the user as nutrition coaching and guide.
  • HealthJoy offers Navigating health care assistance from finding a doctor, reviewing bills, insurance with price comparison.
  • Lark acts as Weight loss Advisor and Analyzer.

Leading researchers and universities involved in the development

Chatbots are entering the healthcare industry and can help resolve many of its problems. Several schools and private players have started researching and jumped in to develop and build ideal bots for various requirements and needs.

For instance, health care chatbots like HealthTap and are smaller than usual doctors who help individuals discover an answer for the most widely recognized symptoms through Artificial Intelligence. Try not to confound these self-analysis tools with certified specialists. A chatbot never replaces an accomplished medical specialist or a doctor. The bot itself rebukes the user to book a meeting with a physician for a diagnosis, and eventually for treatment.

The David Hawig from the Technical University of Dortmundis currently developing a health care chatbot ( In his opinion, health care chatbots have an enormous potential and could help people take their medication on time and request for doctor advice. Non-adherence has been endorsed to over 100 billion dollars in health care costs itself in the US. So, a health bot can reduce the burden of these emerging costs.

The University of Pittsburgh Medical Center and Microsoft AI Research Wing are now working together on new technology as Healthcare NExT will pool work from the medical industry players to assist doctors reducing data entry tasks, virtually support sick patients more efficiently and comfort outpatient care.

National Health Service (NHS) in the UK has begun researching on a Chatbot app for providing medical advice, with the objective of reducing the load on the non-emergency helpline.

MedWhat (an artificial intelligence company in health care) collaborated with Microsoft to develop a cohesive algorithmic design to accomplish human-level intelligence in medicine. One of their key products is AI Personal Medical Assistant which respond to user’s health and medical questions by initiating the answers with electronic medical records. The Personal Medical Assistant can assist to keep the patient population healthy with less engagement post discharge from hospital or clinic, hence lowering the readmission costs.

Malay Gandhi(co-founder of Ensemble Labs invests in health care startups) said that many corporates like Alphabet Inc.’s Verily, IBM, and Yahoo are developing similar intelligence technologies. However, the medical industry has been slow to accept vital empowering technology like legacy systems, electronic records, etc. and hard regulations are also hindrances.

Prospects and trends of global chatbots

According to Credence Research, Inc’s market study on Chatbots, the worldwide Chatbots valuation was at 88.3 Million USD in 2015. Expected to see a hyper-growth during the forecast period 2017 – 2023.

The worldwide market including Healthcare is becoming exceedingly technology driven, obliging dealers to put a significant amount in Innovative Initiatives and R&D. Some of the leading players identified by us include Microsoft Corporation, Apple, Inc., Google, Inc., Facebook, Inc,, Inc, Yahoo, Inc., and Helpshift among others.

Expanding new businesses are putting resources into medical and business chatbots with a point to rule the chatbot trade. While the growth tradition of chatbots in Medical Industry is a nascent stage, the race to lead in the segment seems to be very exciting and forthcoming.


It is unquestionable that chatbots in Medical Industry is a reality and developing fast. They will keep on solving common issues, help people to get support and communication, logging and accessing all data, making good health care decisions and maintain a good health management on more complex undertakings. Currently, we can see that the spread of the chat system framework is worldwide and this Marvel is not going to stop. It’s just a matter of technology implementation.

As artificial intelligence and social connectivity improve, health care chatbots will soon become a single voice to solve people needs.

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  1. Kumar S 2 years ago

    Lately, Healthcare and Chatbots are getting along very well these days. Introduction of chatbots to healthcare is all the more exciting. If we get to solve certain small issues with the help of a chatbot along with guidance on what medication to be taken for that of flu or a headache it will be a great help. We at Engati –, have started the journey and have been rated one of the best open platforms for building bots by Techworld. Do visit us and provide us with your valuable feedback as we strive for more mainstream acceptance of this technology of the future.

  2. Team Dr. Hempel 2 years ago

    Thanks for the comment. We quickly checked out your product, looks great. We would recommend that you position your chatbot for 1 or maximum 3 industries. Please contact us through contact page for further discussion.

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